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FREQUENTLY ASKED QUESTIONS

Got a question?

  •   What products do you have?
  •   How do I book an appointment?
  •   How can you make blinds child safe?
  •   What happens when fitting?
  •   Do you take credit cards?
  •   What are the payment options?


Here are some answers to commonly asked questions.

# PREMIER BLINDS & AWNINGS

# CHILD SAFTEY

# PREMIER APPOINTMENTS

# PRICING & PAYMENTS

# FITTING & INSTALLATION

# PREMIER PRODUCTS

# PREMIER CREDIT AGREEMENT

#


PREMIER BLINDS & AWNINGS

How are you different from other blind suppliers?

We are an independent, family-run company with more than 20-years' experience in all types of window shading. We provide a complete service from design advice to installation.

If you get your blinds from Ikea (or other DIY stores) you will have to cut them to size and fit them yourself. The quality will obviously be reflected by the price, the overall finish will be relatively poor and the lifespan likely to be much less.

If you get your blinds from John Lewis (or other department stores) the advice from the member of staff in the shop will probably be limited, the delivery slow and the installation an extra cost and outsourced to contractors.

If you go to Hilary's (or other national direct sales companies) beware the discounts - we only give genuine discounts to reflect volume, location or special offers from manufacturers.

As a franchise operation, some of their operators are better than others, but their product range is limited. We do not do hard-sell - we would not like to be sold to that way, so do not do it ourselves.

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CHILD SAFETY

Do you offer devices for my home to keep blind operating cords out of the reach of children?

Yes, we offer a range of easy to install safety devices that your advisor will fit free of charge. These will ensure blind cords are secure and out of the reach of children. We offer these devices to anyone, even if they didn't buy their blinds from us. Always follow the safety advice if you have children in your home, even if it's just for a visit.

Never place beds, cots or furniture near a window where children can climb on the sill. It is imperative that blind controls are kept out of the reach of children and a safety cleat is fitted. Simply secure the free-hanging cord to the cleat to keep them neatly out of the way.

There are several options available ask our design consultant about the child safety options available.

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PREMIER APPOINTMENTS

What is the process for ordering?

First of all contact us or visit one of our shops to arrange a home visit. At this visit, the consultant will appraise and measure your window, then provide you with options from our large range of pattern books. When you are ready, place your order with a deposit. When the blinds are ready we will contact you to arrange installation at a time suitable for you (a specific time, not just any point between 8am to 5pm!). Payment is upon installation. The timescale depends on the blind type, but we can always respond to urgent enquiries and are usually no longer than six weeks.

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How long will I have to wait for an advisor to visit me in my home?

We will arrange for a design consultant to visit you in your home at a time that is convenient for you. 

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How do I request an appointment?

Complete your details on our online appointment form and we'll be in touch to arrange a convenient time - click here to arrange an appointment.

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How long will the appointment take?

Average appointment times are around 45 minutes but this will vary depending upon the type and number of products you are interested in. If you are looking for blinds for an entire conservatory, your appointment will take longer. If you need one simple Roller blind for a bathroom, it may be much quicker.

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Can I cancel my appointment?

You can cancel your appointment by calling our customer services team on 01372 377 112.

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Can I have a joint appointment for two products?

Our design consultants are specially trained to offer advice on all the products in our portfolio -conservatory blinds, domestic blinds, shutters, and awnings. We also have expert advisors who have in-depth knowledge of our soft furnishing products and offer a complete advise service. You may need to book two separate appointments depending on the products you are looking for.

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How much is an appointment?

Our appointments are FREE of charge if you have one of our promotional cards we provide the tea bag too.

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When do you offer appointments?

Our design consultants will find a time convenient for you for your appointment. Early or late if necessary.

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PRICING & PAYMENTS

How expensive will the blinds be?

Each blind is made-to-measure, so the cost depends on the width, drop, type of blind and fabric chosen. The cost can be compared to purchasing bespoke curtains. They are more expensive than ready-made but will have a better finish, and last a lot longer

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How expensive will the blinds be?

Each blind is made-to-measure, so the cost depends on the width, drop, type of blind and fabric chosen. The cost can be compared to purchasing bespoke curtains. They are more expensive than ready-made but will have a better finish, and last a lot longer

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Do I have to pay a deposit?

Yes, a deposit will need to be paid when you place your order. The balance to be paid before fitting, unless you opt for our interest-free options.

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Why should I consider finance?

We use Divido Finance to support our finance offer. With a Divido finance option, there is a structured repayment plan at a fixed rate to allow you to spread the cost of a purchase. Instead of paying for things upfront, we give you the possibility to buy products and services with manageable payments. Another advantage is that you can pay off the loan early without incurring a penalty.

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Do I qualify for finance?

# You must be over 18 years of age

# You must be a UK resident with at least 3 years continual address history.

# You must be in full-time employment unless retired or a house person with a spouse in full-time employment.

# You must have a UK bank account capable of accepting Direct Debits.

# The goods must be delivered to your home address.

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What would my repayments be?

After deducting the deposit (payable at time of order) from the from your order value, the balance is then simply divided by 12 monthly instalments. 

# Order Value - 25% Deposit / 12 = Monthly Instalment.

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FITTING & INSTALLATION

How long will I have to wait before fitting?

Your design consultant will be able to advise you, it really depends on what window dressing you want. Soon after you have placed your order our customer service team will be in touch to arrange your fitting or survey depending on your requirements.

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What do I need to do before the fitting?

Before the fitting, please clear the window area and where possible make sure that any existing blinds or curtains are taken down. If you need help in doing this let your design consultant know when you meet them.

When we’ve finished fitting, we’ll take all the packaging and old window dressings away for you too.

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How long will my fitting take?

This depends on the type of order you have made. Your design consultant will be able to advise you. Our customer service team will be able to confirm details to provide a clear indication of the fitting time when your fitting appointment is made.

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Will my design consultant come back and fit?

No, we have a team of trained fitters who will come and fit your window dressing. Where you need a survey, the surveyor will come back and fit your order.

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Can I rearrange my fitting? And is there a charge?

Yes you can rearrange your fitting. We will do our best to rearrange at a time convenient for you. There is no cost to rearrange a fitting and the simplest way to do so is by contacting customer services team on 01372 377 112.

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PREMIER'S PRODUCTS


What performance fabrics can you supply?

Each blind type and fabric is suitable for a different situation. We can specify blackout, anti-glare, moisture-resistant and flame retardant fabrics where necessary.

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What performance fabrics can you supply?

Each blind type and fabric is suitable for a different situation. We can specify blackout, anti-glare, moisture-resistant and flame retardant fabrics where necessary.

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"blinds work perfectly and having them powered made all the difference"

"Large bi fold doors needed some form of window covering. We wanted to use a local firm and not a nationwide company. Premier Blinds & Awnings were very helpful and set out all the options for me to make my mind up. The blinds work perfectly and having them powered made all the difference. Excellent quality and operation."

Alan - KT3