Frequently Asked Questions

Q. How are you different from other blind suppliers?

A. We are an independent, family-run company with more than 20-years experience in all types of window shading. We provide a complete service from design advice to installation.

If you get your blinds from Ikea (or other DIY stores) you will have to cut them to size and fit them yourself. The quality will obviously be reflected by the price, the overall finish will be relatively poor and the lifespan likely to be much less.

If you get your blinds from John Lewis (or other department stores) the advice from the member of staff in the shop will probably be limited, the delivery slow and the installation an extra cost and outsourced to contractors.

If you go to Hilary's (or other national direct sales companies) beware the discounts - we only give genuine discounts to reflect volume, location or special offers from manufacturers. As a franchise operation, some of their operators are better than others, but their product range is limited. We do not do hard-sell - we would not like to be sold to that way, so do not do it ourselves.

Q. How expensive will the blinds be?

A. Each blind is made-to-measure, so the cost depends on the width, drop, type of blind and fabric chosen. The cost can be compared to purchasing bespoke curtains. They are more expensive than ready-made, but will have a better finish, and last a lot longer

Q. What is the process for ordering?

A. First of all contact us or visit one of our shops to arrange a home visit. At this visit, the consultant will appraise and measure your window, then provide you with options from our large range of pattern books. When you are ready, place your order with a deposit.

When the blinds are ready we will contact you to arrange installation at a time suitable for you (a specific time, not just any point between 8am to 5pm!). Payment is upon installation. The timescale depends upon the blind type, but we can always respond to urgent enquiries and are usually no longer than six weeks.

Q. What performance fabrics can you supply?

A. Each blind type and fabric is suitable for a different situation. We can specify blackout, anti-glare, moisture-resistant and flame retardant fabrics where necessary.